The Resort Owner is a character in Ratchet & Clank, with a cameo in Up Your Arsenal. He is the owner of Jowai Resort on planet Pokitaru, a very popular tourist destination in the Solana Galaxy. He meets Ratchet and Clank when they arrive to pick up an O2 Mask. However, they arrived during a blarg attack on the planet, which drove away the tourists and caused him to close down the resort.
Ratchet & Clank
The Resort Owner filmed a commercial for Jowai Resort, in which he offered visitors an O2 Mask and complimentary flippers to swim. Clank obtained an infobot containing this commercial on Orxon, and agreed to go with Ratchet long enough to obtain the O2 Mask.
Ratchet and Clank encountered the Resort Owner upon landing on Pokitaru, though upon arrival, the blarg had been dumping toxic waste into the ocean with blarg waste disposal tankers, which caused the wildlife to mutate into ravenous mutants and led all the tourists to flee the planet. The Resort Owner told them that only a single O2 Mask remained, and would not sell it, instead offering the missions "Help the resort owner" to escort him to a jet fighter the two could use to defeat the blarg waste disposal tankers, to be followed by "Destroy the blarg ships" in which Ratchet would fly the fighter to shoot them down.
After reaching the jet fighter's hangar, Ratchet and Clank found the door was sealed by a lock they had not seen before. The Resort Owner claimed it was locked because he did not trust the tourists to use the jet fighter, while the board of directors did not trust him. The Owner directed them to Bob, whose roboshack was located next to the hangar, and the two purchased a Thruster-Pack, which would help them get inside the hangar. After that, Ratchet opened the lock and used the Pilot's Helmet to destroy the blarg waste disposal tankers. Once destroyed, the Resort Owner finally granted them the O2 Mask.
Up Your Arsenal
The Resort Owner later watched the premiere for the Secret Agent Clank movie.
The Resort Owner is incompetent and appears distant, playing off many of his mistakes with laughter, and not trusted by the board of directors. During his commercial, he notably attempted to move the camera away from dangerous wildlife attacking tourists, to cover up his mistakes. He was friendly towards Ratchet and Clank, though much of this was to save his own business. He is a green man, who appears to be of a species similar to those from Rilgar, though he lacks a tail. He wears two gold necklaces, a gold wristwatch, an orange and Hawaiian shirt with flowers, brown shorts, and sandals.
Behind the scenes
The Resort Owner is voiced by Chad Michael Einbinder.
In the holocards for the 2016 re-imagined Ratchet & Clank, Felton Razz' first appearance is listed as "Ratchet & Clank (2002)." However, Felton Razz is an entirely different character from the Resort Owner, with a different backstory, species, and personality. He otherwise has the same gameplay role and the same outfit as the Resort Owner.