Ratchet & Clank Wiki
Ratchet & Clank Wiki

The HelpDesk Girl is a character in Ratchet & Clank with cameos in Up Your Arsenal and Deadlocked. She is a robot who worked for Gadgetron's HelpDesk service on planet Kalebo III. She records and sends help logs to adventurers such as Ratchet and Clank. In the original game, the duo met her at the Gadgetron site on Kalebo III, where she gave them the Map-o-Matic.

Throughout Going Commando, Megacorp also featured their own HelpDesk, using the same voice as Gadgetron's HelpDesk, though it is unknown if it is the same or a different robot with an identical voice. Ratchet and Clank also used the Gadgetron HelpDesk in Up Your Arsenal and Tools of Destruction, though it is unlikely the same robot as the original, as the voice is different.


Ratchet & Clank

The HelpDesk Girl provided help logs to Ratchet and Clank. Her help logs to Ratchet were first heard on Veldin with instructions on how to build a ship, giving him the instruction to "attach robotic ignition system," at which point he gave up.[1] After this, her help logs featured throughout their missions, such as upon obtaining new weapons and gadgets.

Ratchet and Clank meet the HelpDesk girl.

Ratchet and Clank visited the HelpDesk Girl's desk on Kalebo III after "Ride the Grind Rail." She informed them that she'd been keeping track of their adventure, and provided them with the Map-o-Matic, and Clank awkwardly flirted with her.

Up Your Arsenal

Later, the HelpDesk Girl appeared in the audience for the Secret Agent Clank film premiere. She sat next to the Plumber, who attempted to put his arm around her before she hit him and he took it off.


The HelpDesk Girl is a hotbot, a common form of feminine robotic models, with a slender feminine figure, crop top, and miniskirt. Her form resembles grey metal skin with a light blue crop top featuring a red Gadgetron logo letter, along with blue sleeves and a blue miniskirt. The HelpDesk Girl appears to find Clank's awkward attempts to flirt with her cute, referring to him as "sweetie."

Behind the scenes

In the beta build of the original Ratchet & Clank, the HelpDesk Girl had a British accent, but the same voice actress.[2]

The voice for HelpDesk Girl in Ratchet & Clank was provided by Mona Marshall, who also voiced Helga von Streissenburgen.

The HelpDesk Girl is the first hotbot in the series.